1. Introduction

Welcome to ArkFlask.

ArkFlask is a manufacturer and supplier of stainless steel water bottles, insulated tumblers, can coolers, and customized drinkware products, offering OEM and ODM services to businesses worldwide.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website at https://arkflask.com/ (the “Website”), contact us, submit an inquiry, request a quotation, or otherwise interact with our business.

In this Privacy Policy, “ArkFlask,” “we,” “us,” and “our” refer to the business entity operating the Website.

By using our Website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will request that consent separately.

If you do not agree with this Privacy Policy, please discontinue using the Website where appropriate.

2. Information We Collect

We collect information that you voluntarily provide, information collected automatically when you visit our Website, and information obtained from other sources where permitted by applicable law.

2.1 Information You Provide to Us

Depending on how you interact with us, we may collect the following information:

• Contact information: Your name, business email address, telephone number, WhatsApp contact details, and other contact information you choose to provide.
• Business information: Your company name, business address, country or region, job title, company website, and business type.
• Inquiry and quotation information: Product interests, model numbers, required quantities, target prices, estimated order volumes, destination markets, and other purchasing requirements.
• Customization information: Logo files, artwork, product specifications, color preferences, packaging designs, technical drawings, samples, and other materials you submit for OEM or ODM projects.
• Communication records: Emails, inquiry form submissions, messages, feedback, and other communications between you and ArkFlask.
• Transaction-related information: Order details, delivery information, invoices, and business records where relevant to a transaction or contractual relationship.

Please do not submit sensitive personal information unless it is genuinely necessary and we have an appropriate legal basis to process it.

2.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, depending on the Website configuration and the technologies enabled.

This information may include:

• IP address and approximate geographic region.
• Browser type, operating system, device type, and language settings.
• Pages visited, referring URLs, time spent on pages, and navigation patterns.
• Date and time of access, diagnostic information, and server logs.
• Cookie identifiers and similar online identifiers.

We use this information, where appropriate, to operate the Website, maintain security, understand visitor behavior, diagnose technical issues, and improve our services.

2.3 Information from Other Sources

We may receive business contact information from publicly available company websites, business directories, trade exhibitions, professional networking platforms, business partners, or other lawful business sources.

Where required by applicable law, we will provide relevant notices and honor applicable rights and objections relating to such information.

3. How We Use Your Information

We use the information we collect for legitimate business purposes and, where required, on the basis of your consent, contractual necessity, legal obligations, or another lawful basis.

Our purposes may include:

1. Responding to inquiries: To answer product questions, provide quotations, send catalogs, and discuss product availability, minimum order quantities, samples, and lead times.
2. Providing OEM and ODM services: To assess customization requirements, review artwork and technical specifications, prepare samples, and coordinate product development.
3. Managing business relationships: To communicate with prospective customers, existing customers, suppliers, and business partners.
4. Processing orders: To manage contracts, production arrangements, quality requirements, shipping coordination, invoicing, and after-sales service.
5. Improving our Website: To analyze website performance, identify popular product categories, improve navigation, and enhance user experience.
6. Maintaining security: To detect spam, fraudulent inquiries, unauthorized access, and other activities that may threaten the Website or our business.
7. Marketing communications: To send relevant product updates, new product announcements, catalogs, or business communications where permitted by law and subject to your preferences.
8. Meeting legal requirements: To comply with applicable laws, regulations, lawful requests, contractual obligations, and the establishment or defense of legal claims.

You may opt out of marketing emails at any time by using the unsubscribe mechanism provided or contacting us directly. We may still send non-promotional communications necessary for ongoing inquiries, orders, or contractual matters.

4. How We Share Your Information

We do not sell your personal information for money. We may disclose information in the following circumstances, subject to applicable law.

4.1 Service Providers

We may share relevant information with service providers that help us operate our Website or conduct our business, such as:

• Website hosting and technical support providers.
• Website analytics and performance measurement providers.
• Email and business communication service providers.
• Customer relationship management and inquiry management providers.
• Security, spam prevention, and website maintenance providers.

These providers may process information on our behalf for the relevant services, subject to applicable contractual and legal requirements.

4.2 Business and Transaction Partners

Where necessary to fulfill a specific request or transaction, we may share relevant information with logistics providers, shipping companies, customs agents, payment service providers, or other parties involved in providing the requested services.

We seek to limit the information disclosed to what is reasonably necessary for the relevant purpose.

4.3 Legal and Regulatory Requirements

We may disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, lawful governmental requests, or legal proceedings, or to protect our rights, property, safety, and legitimate business interests.

4.4 Business Transfers

If our business undergoes a merger, restructuring, acquisition, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.

4.5 With Your Consent

We may disclose information for other purposes where you have given the required consent or where another lawful basis permits the disclosure.

5. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, and similar technologies.

Cookies are small files stored on your device that may help a website remember preferences, maintain functionality, measure traffic, and understand how visitors interact with pages.

Depending on the technologies enabled on our Website, we may use the following categories:

• Strictly necessary cookies: Required for core website functions, security, and form operation.
• Functional cookies: Used to remember preferences and improve usability.
• Analytics cookies: Used to understand traffic sources, page performance, and visitor interactions.
• Advertising and measurement cookies: If enabled, these may help measure advertising effectiveness, understand campaign performance, or support relevant advertising.

Where required by applicable law, non-essential cookies and tracking technologies will only be activated after you provide the necessary consent. You may be able to manage your preferences through our cookie settings or your browser settings.

Blocking certain cookies may affect some Website functions.

For more information about the cookies actually used on our Website, please refer to our cookie settings or any separate Cookie Policy we publish.

6. Third-Party Websites and Services

Our Website may contain links to third-party websites, social media platforms, videos, maps, or other external services.

If you click a third-party link or interact with an embedded service, that provider may collect information according to its own privacy policy and settings.

ArkFlask does not control the privacy practices of independent third parties. We encourage you to review their privacy policies before submitting personal information to them.

7. International Data Transfers

ArkFlask serves business customers in different countries and regions. Your information may be processed or stored in a country other than the country where you are located.

Where personal information is transferred internationally, we will take steps required by applicable law to protect that information. Depending on the circumstances, these steps may include contractual safeguards, appropriate transfer mechanisms, or other legally recognized protections.

You may contact us using the details in Section 14 if you would like further information about relevant international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business relationships, fulfilling orders, resolving disputes, maintaining security, and meeting legal or accounting obligations.

Retention periods may vary depending on the nature of the information and the circumstances in which it was collected.

For example:

• Inquiry information may be retained while an inquiry or prospective business relationship remains active and for a reasonable period afterward.
• Order and transaction records may be retained for the period required by applicable legal, accounting, or contractual requirements.
• Technical logs and analytics information may be retained according to our security, operational, and analytics requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely restrict access to it, subject to applicable legal obligations and legitimate retention needs.

9. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, security monitoring, secure data transmission where supported, and appropriate restrictions on personnel access.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Access: Request confirmation of whether we process your personal information and obtain access to it.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information, subject to applicable legal exceptions.
• Restriction: Request restriction of certain processing activities.
• Objection: Object to certain processing activities, including processing based on legitimate interests where applicable.
• Data portability: Request a copy of certain information in a portable format where the law provides this right.
• Withdrawal of consent: Withdraw consent where processing is based on consent. Withdrawal does not affect processing lawfully carried out before withdrawal.
• Marketing opt-out: Opt out of direct marketing communications at any time.

To exercise a right, please contact us using the details in Section 14. We may need to verify your identity before responding to a request.

We will respond within the timeframe required by applicable law. Certain requests may be limited or refused where a lawful exception applies, and we will explain this where required.

If you believe we have processed your personal information unlawfully, you may also have the right to lodge a complaint with the relevant data protection authority.

11. Additional Information for European Economic Area and UK Visitors

If you are located in the European Economic Area (EEA) or the United Kingdom, applicable data protection laws may provide additional rights and protections.

Where those laws apply, we will process your personal information on an appropriate lawful basis, which may include:

• Your consent.
• The performance of a contract or steps taken at your request before entering into a contract.
• Compliance with a legal obligation.
• Our legitimate interests, where those interests are not overridden by your rights and freedoms.

Where required, we will provide additional information about the relevant processing activity, its legal basis, and any applicable international transfer safeguards.

You may have the right to lodge a complaint with your local supervisory authority or the relevant UK data protection regulator.

12. Additional Information for California Residents

This section applies to California residents to the extent that the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), applies to ArkFlask.

12.1 Categories of Personal Information

Depending on your interactions with us and the Website technologies enabled, we may collect the following categories of personal information:

• Identifiers: Name, business email address, telephone number, IP address, and online identifiers.
• Customer and business records: Company contact details, business address, inquiry records, and transaction-related information.
• Commercial information: Product interests, quotation requests, order history, and purchasing preferences.
• Internet or network activity: Website browsing activity, interactions with pages, and information about how you use our Website.
• Professional or business information: Company name, job title, business role, and other business contact details you provide.
• Inferences: Limited conclusions about product interests or business needs drawn from the information above, where applicable.

We do not intentionally collect every category listed above from every visitor. The categories collected depend on the services used, the information provided, and the Website configuration.

12.2 Purposes of Collection

We may use these categories of information to respond to inquiries, provide quotations, manage customer relationships, operate and secure our Website, analyze website performance, conduct permitted marketing activities, and comply with legal obligations.

12.3 Sale and Sharing of Personal Information

ArkFlask does not sell personal information for money.

However, some uses of third-party advertising or tracking technologies may constitute “sharing” or other regulated processing under California law, even when no money is exchanged. Whether this applies depends on the actual technologies and configurations used on our Website.

Where required, we will provide an appropriate method for California residents to opt out of the sale or sharing of personal information and to exercise applicable privacy choices.

12.4 California Privacy Rights

Subject to applicable law, eligible California residents may have the right to:

• Know and access personal information we collect about them.
• Request deletion of personal information.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information, where applicable.
• Limit certain uses or disclosures of sensitive personal information, where applicable.
• Receive equal service and treatment for exercising their privacy rights.
• Use an authorized agent to submit a request, subject to verification requirements.

To exercise these rights, contact us using the details in Section 14.

We will verify requests as required by law and will not discriminate against individuals for exercising applicable privacy rights.

13. Children’s Privacy

Our Website and services are intended for businesses, adult professionals, and other individuals acting in a commercial or professional capacity.

Our Website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Contact Us and Privacy Requests

If you have questions about this Privacy Policy, wish to update or delete personal information, or would like to exercise your privacy rights, please contact us.

Business Name: Yongkang Arkflask Industry and Trade Co., Ltd.

Brand Name: ArkFlask

Website: https://arkflask.com/

Privacy Contact Email: admin@arkflask.com

General Business Email: info@arkflask.com

Business Address: No. 5, Jingwu Road, Hardware and Machinery Industrial Park, Tongqin Town, Wuyi County, Jinhua City, Zhejiang Province, China

When submitting a privacy request, please describe the nature of your request and provide sufficient information for us to identify the relevant records and verify your identity where necessary. Please do not send passwords or unnecessary sensitive information.

We will review and respond to requests in accordance with applicable law.

15.Shipping & Delivery Policy

ArkFlask · International Shipping

1. International Shipping Options

ArkFlask offers different international shipping methods based on the order quantity, product requirements, destination country, and customer preferences.

Sea Freight

Sea freight is generally suitable for bulk orders and larger-volume shipments. Estimated transit time is approximately 25–55 days, depending on the destination country and shipping route. For shipments from China to the United States, transit time is typically around 25–30 days.

Air Freight

Air freight is generally suitable for samples and smaller shipments. Estimated transit time is approximately 15 days, depending on the destination and transportation arrangements.

International Express Courier

International express services are generally suitable for samples, urgent deliveries, and smaller shipments. Available carriers may include UPS, FedEx, DHL, and SF Express. Estimated transit time is approximately 7–10 days, depending on the destination and service selected.

2. Estimated Delivery Times

All transit times stated above are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to the destination country, customs inspections and clearance, carrier schedules, peak shipping seasons, public holidays, weather conditions, remote-area delivery requirements, and other circumstances beyond our reasonable control.

Unless otherwise confirmed in writing, the stated transit times refer to estimated transportation time after shipment dispatch or handover to the relevant carrier or freight forwarder. Production time, sample preparation time, and any additional processing time are not included unless expressly stated.

The applicable shipping method, estimated transit time, shipping charges, and delivery arrangements will be confirmed with the customer before shipment.

3. Shipment Tracking and Delivery Coordination

Once shipment information becomes available, ArkFlask will provide the relevant tracking details or shipping updates, where applicable. Customers should ensure that the consignee’s name, delivery address, telephone number, and other required shipping information are accurate and complete.

Customers should promptly notify ArkFlask of any delivery issues or significant discrepancies so that we can coordinate with the relevant logistics provider.

4. Product Quality and After-Sales Support

If a customer identifies a potential product quality issue, ArkFlask will work with the customer to review the relevant information and determine an appropriate resolution in accordance with our Returns & Quality Claims Policy.

For assistance with shipping, tracking, or delivery, please contact our team through the contact information provided on our website.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we protect your personal information.