Returns & Quality Claims Policy
ArkFlask · Product Quality Assurance
1. Our Commitment to Product Quality
At ArkFlask, we are committed to product quality, transparent communication, and long-term cooperation with our customers. If a customer identifies a potential product quality issue, we will work with the customer to review the available evidence and determine an appropriate resolution.
2. Quality Issue Verification
To ensure that each case is handled fairly, both parties will cooperate in providing relevant information and supporting documentation. Depending on the nature of the issue, this may include the order number, product specifications, affected quantity, photographs, videos, inspection records, samples, and other relevant evidence.
ArkFlask will review the information provided by both parties to help establish the cause of the issue and determine the appropriate corrective action.
3. Quality Issues Confirmed to Be Attributable to ArkFlask
Where the available evidence confirms that a product quality issue is attributable to ArkFlask, we will provide replacement products free of charge.
The replacement quantity, production arrangements, shipping method, and any applicable transportation costs will be confirmed with the customer in writing before the replacement shipment is arranged.
4. Issues Attributable to Both Parties
Where the review indicates that an issue is attributable to both ArkFlask and the customer, we will discuss the circumstances with the customer in good faith and offer a discount on the customer’s second order as a commercial resolution.
The applicable discount amount, scope, and conditions will be confirmed in writing by both parties.
5. Pre-Production Sample Revisions
During the pre-production sample stage, ArkFlask will promptly cooperate with the customer to review feedback and make necessary sample revisions or adjustments in accordance with the mutually confirmed product specifications and requirements.
We will continue to work with the customer on the required revisions until the sample is approved by the customer. Any changes to previously confirmed specifications or additional requirements will be reviewed with the customer and may require an adjustment to the agreed cost or schedule.
6. Online Return and Quality-Issue Management System (PMS)
ArkFlask operates an online return and quality-issue management system (PMS) to help customers submit, track, and manage relevant product quality cases.
Customers may be asked to provide supporting documents, photographs, videos, product details, and other relevant evidence through the system to facilitate verification and resolution.
Our team will review submitted cases and coordinate the appropriate follow-up actions based on the available evidence, the agreed product specifications, and the circumstances of each case.
7. Communication and Resolution
We encourage customers to contact ArkFlask promptly when a potential product quality issue is identified, so that the relevant information can be reviewed and corrective actions can be discussed without unnecessary delay.
For assistance with a return or quality claim, please contact our team through the contact details provided on our website or use the applicable PMS process.
ArkFlask aims to resolve quality issues through clear communication, documented verification, and practical solutions that support long-term business relationships.